Delivered with Care

Shipping & Returns

How we process, package, and ship your order — plus our policy on returns, replacements, and damaged or incorrect items.

Last updated: June 21, 2026

Quality You Can Trust

Every order is carefully prepared, inspected, and shipped with the utmost care. We stand behind the quality and purity of every product we deliver.

Shipping Options

At checkout you may choose one of the following methods. Rates and transit times below match what you see in your cart.

FedEx 2 Day Shipping - $14 (Free on orders $150+)

Expected delivery within 48 hours after dispatch within the contiguous United States. Carrier scans and rural routes may add a day in isolated cases.

A flat $14 rate applies below $150; complimentary once your cart total (after any discount code) is $150 or more.

UPS 2nd Day Air - $14 (Free on orders $150+)

Expected delivery within 48 hours after dispatch within the contiguous United States. A UPS alternative to FedEx 2 Day with the same rate and transit time.

A flat $14 rate applies below $150; complimentary once your cart total (after any discount code) is $150 or more.

FedEx Overnight Shipping - $45

Expedited FedEx service for time-sensitive lab schedules. Expected delivery on the next calendar day when ordered before 1:00 PM EST.

Overnight is optional; the final delivery date is estimated by FedEx once labeled. Orders placed after the 1:00 PM EST cutoff ship the next business day.

UPS Next Day Air - $45

Expedited UPS service for time-sensitive lab schedules. Expected delivery on the next calendar day when ordered before 1:00 PM EST.

Next Day is optional; the final delivery date is estimated by UPS once labeled. Orders placed after the 1:00 PM EST cutoff ship the next business day.

USPS Express Shipping - $13 (for PO boxes and rural areas)

Ideal for PO boxes and rural addresses that carriers can't otherwise reach. Expected delivery within 2-3 days after dispatch.

A flat $13 rate always applies to USPS Express, including on orders over $150.

Orders placed before 4:00 PM Eastern Time (EST), Monday through Friday, typically ship the same business day.
Orders placed after the cutoff, on weekends, or on U.S. federal holidays are processed on the next business day.
You will receive an email confirmation when your order is received and another when it ships with tracking details.

Refunds & Returns

Due to the sensitive nature of our products and applicable regulatory requirements, all sales are final.

Ascend Science does not accept returns, issue refunds, or allow order cancellations once an order has been placed, regardless of delivery status.

Delivered Packages

Once a shipment is marked as “Delivered” by the carrier, responsibility for the package transfers to the customer.

Ascend Science is not responsible for packages that are lost or stolen after delivery, including theft from porches, mailrooms, front desks, lockers, or other delivery locations.

Refunds, credits, or replacements will not be issued for packages confirmed as delivered by the carrier.

Shipping Damage or Fulfillment Errors

In the event of a verified Ascend Science fulfillment or shipping error, such as incorrect items, missing items, or damage incurred during transit prior to delivery, customers must notify Ascend Science within seven (7) calendar days of the carrier's delivery date.

This reporting window is firm. Requests submitted outside of this timeframe will be denied without exception.

How to File a Claim for a Damaged or Missing Vial

If your order arrives with a damaged or missing vial, here's what to do.

Record & Photograph

Capture a full unboxing video and take photos of the outer packaging, contents, and packing slip.

Email Us Within 7 Days

Send all documentation to support@ascend.science with your order number within 7 calendar days of delivery.

Receive a Replacement

Once your claim is verified, we'll ship a replacement of the affected items at our discretion.

Required Documentation

All claims must include complete and verifiable documentation, including:

A full unboxing video recorded from the moment the package is first opened
Photos of the external packaging
Photos of the package contents
Photos of the packing slip enclosed with the order

Claims submitted without all required documentation will be denied.

Resolution

Upon confirmation of an eligible shipping or fulfillment error caused by Ascend Science, we may, at our sole discretion, issue a replacement of the affected items.

Cash refunds, store credits, or alternative compensation are not guaranteed and are not provided for delivered, refused, or stolen packages.

Chargebacks

Chargebacks submitted for delivered, refused, or stolen packages will be disputed using carrier confirmation, delivery records, and the customer's agreement to these Terms.

Our Commitment

We are committed to accurate fulfillment and timely shipment of every order. To maintain fairness, prevent abuse, and protect all parties involved, the policies above are strictly enforced. By placing an order with Ascend Science, you acknowledge and agree to these terms.